Student Services Specialist

US-WA-Seattle
2 months ago
ID
2017-1416
# of Openings
1
Category
ALVS

Overview

Apex Learning is the leading provider of digital curriculum for secondary education to the nation's school districts. The company's comprehensive, standards-based online courses help schools successfully engage all students in rigorous coursework and prepare them for high school graduation and beyond. Districts are successfully using Apex Learning digital curriculum to meet needs ranging from credit recovery to original credit, from building foundational skills to creating opportunities for advanced coursework, and from distance learning to classroom-based programs.

 

The Student Services Specialist promotes the success of ALVS by providing excellent pre and post-sale customer support via telephone, email and chat to students, parents, and school personnel. The coordinator plays a key role by encouraging student enrollment, retention and positive engagement with ALVS.

 

This position reports to the Student Services Manager, ALVS.

 

Responsibilities

  • Provides excellent customer service to ensure the virtual school meets or exceeds its goals for inquiry management, enrollment and retention.
  • Handle non-technical support for established students, parents and school partners.
  • Consultative sales environment - outline and professionally represent our various programs.
  • Our specialists have specific individual areas of responsibility/ownership in addition to the common tasks shared by the team including, but not limited to administration of specific programs, student and parent outreach, lead generation, transcript fulfillment.
  • Adheres to standard policies governing our students and courses, while advocating on behalf of clients when the situation dictates.
  • Colaborates with team members to deliver a high quality student experience.
  • Ability to multitask with shifting priorities, grace under pressure, ability to use various resources to problem solve and keen attention to detail is key to this role.
  • Ability to learn different software and programs including Salesforce, Admin App,Parchment, report platforms, Bluepay, MS office, Share Point, Wordpress.

Qualifications

  • Bachelors Degree (B.A) and or 1-5 years of related experience in client facing service position.
  • Customer Service/Support experience
  • Experience with enterprise software solutions and large, complex organizations.
  • Excellent telephone and written communication skills, displaying confidence in product and program knowledge.
  • Quick learner; willingness to take initiative.
  • Strong understanding of customer dynamics and requirements.
  • Ability to maintain highest standards of confidentiality and display professional ethical conduct
  • Regular and predictable attendance.

  

HOW TO APPLY

We’d love to hear from you! Please submit your resume and cover letter in a single Word or PDF file via our careers portal, found at: https://jobs-apexlearning.icims.com/jobs

 

 

Apex Learning is an EQUAL OPPORTUNITY EMPLOYER

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